• The New Tube Co Has been in business selling tubes for 20 years.
• We pride ourselves in selling high quality tubes are the lowest prices!
• Lower than catalog sales and big chain Music dealers who know next to nothing about tubes.
• We can answer all your tube questions.
• We are tube specialists. *Please note The Customer is responsible for all shipping charges

Please note: We have a Minimum order of $25.00 on all Domestic orders ! Export Orders or International Destinations $250. min order.

 Jolida WARRANTY INFO:

* All Sales are Final For all Jolida Products

*Customer pays freight to Jolida for any repair if Jolida find no defects with the unit

* Customer pays restocking charge if returned for any reason other than a defect, Furthermore if no defect is found customer is responsible for a 25% restocking charge NO Exceptions!

* If you claim to have a defect and Jolida finds no defect you are responsible for shipping. If such a claim is grounds for you to return the unit for credit and the unit is found to be in good working order the customer is responsible for a 25% restocking Charge and all shipping charges. No Exceptions  

Any Free Offer of shipping on Jolida products applies to Domestic US destinations only(lower 48 states only)

Jolida Amps: The customer by purchasing any Jolida or Other tube amps from us acknowledges and accepts reposibility for Safe placement and operation of tube amps. Tubes get hot and can cause serious burns to the inexperinced, unsupervised children,etc., if care and proper supervision and placement is not taken. By purchasing said tube equipment the customer waives all claims against The New Tube co. for any injuries caused by use of this equipment. or Our Tubes are guarenteed for 30 days from date of order. Broken or defective tube must be reported within the 30 days preferably as soon as you receive them they should be inspected. Defective or damaged tubes over the 30 day period can not be returned under warranty. No exceptions.
We sell the best brands and quality available.We do not sell tubes on a "Approval or Audition" Basis.We go through great effort to offer the best,tested,burned-in, current production tubes, we only accept truly defective tubes as returns. This means if you dont like the sound its not justification for a return Audiphiles take particular note. We are not in the "free audition of tubes business"

Returns: If at any time there is a problem that requires servicing during the warranty period Jolida will only pay for shipping if they find a problem with the unit. If the problem is with the customer's system and not with Jolida unit then the customer is responsible for freight both ways OR if Jolida does not find any problem with the unit the customer is responsible for freight both ways. The customer is responsible for all out of warranty repairs and the freight back and forth to JOlida for such repairs

If you try to  cancel after a Jolida product order has been shipped or if you refuse  the shipment you will be responsible for shipping charges to you and back to the point of shipping plus a $25. Administrative cancellation fee. Folks we are here to help you but we are a real business and expect our customers to act responsibly. If you fail to have your amp rebiased by a qualified tech when replacing power tubes you will void any warranty period. Tubes do require some techinical knowledge when installing as replacements, I kid you not. Failure to rebias properly by a qualified tech can also lead to transformer failure ! We would be glad to take any phone calls if you need to speak to Real person at 516-295-0390. Let us be your tube supplier.

Our Minimum Order: READ THIS !!!!!
We ask that all customers observe a $25.00 Minimum order. EXPORT ORDER MIN: $250. This includes CANADA. WE DO NOT SHIP SPEAKERS OVERSEAS. ICanadian Customer Policy: WE ship FEDEX only for JOlida products. We do not shop freight carriers and dont have the time.We charge you what Fedex charges us. Customer pays freight, customs, duties and local taxes. We dont have the time to ship for different carrier rates. We ship tubes by UPS only WE will not ship via USPS

We do not ship to Indonesia,IRAN,IRAQ,Philipines,Mongolia,Maylaysia,Russia or any Country that in general hates the U.S..

Returns:
Any unauthorized returns will be refused.All sales are Final only credit will be issued. All returns are subject to a Minimum 25% restocking charge,or if order is under $100 a min of $25 would apply,no exceptions so choose wisely. Cancellations: If you cancel after the order is shipped and then refuse the order you will be responsible for a $25. cancellation administration fee. This will cover the cost of shipping both to and from you and the hassle of the paperwork this creates. NO EXCEPTIONS.
DO NOT SHIP RETURNS TO OUR PO BOX IT WILL BE REFUSED AND YOU WONT GET CREDIT.NO EXCEPTIONS!! The Restocking charge is strictly enforced so choose wisely. NOTE: SPEAKER SALES are always Final sale so choose wisely.

SPEAKER SALES:
Due to the low prices we offer on speakers and the fact that some people buy speakers to test them and return them we have a FINAL SALE policy on all speakers.We do not sell speakers on a Audition Basis.No Exceptions so choose wisely. WE DO NOT SHIP SPEAKERS OVERSEAS,DONT ASK US TO ITS TOO EXPENSIVE AND WE DONT HAVE THE TIME TO GO THRU THE EXERCISE.

BACKORDERS: If by chance we run out of stock on a particular tube or item and its is backordered we will not and do not charge for the backordered item.Due to the volume of orders we do not keep backorders as active orders as such.In these instances we ask the customer to contact us as to when stock will be replenished and to reorder at that time

Shipping:
CUSTOMER PAYS FOR SHIPPING. Period ! There are no more free lunches either ok !!Tell us the method you want shipped and we will ship it right out. SORRY we dont have time to shop 20 different ways of shipping if we did our prices would go way up ! UPS GROUND is trackable and reliable and cheap
MINIMUM EXPORT ORDER: $250. Customer pays all shipping, customs fees, duties,local taxes etc.We ship freight collect by carrier of your choice or UPS or FEDEX. US mail must be prepaid. Service (NOTE: US MAIL Air Parcel Post is not TRACKABLE, EXPRESS SERVICE IS) .Sorry We do not have time to shop for different carrier rates so Dont ask.This includes Canada.
TELEFUNKEN & MULLARD, RCA BLACK PLATES : We dont sell these, we dont buy these, they have been out of production for 25 years.Wakeup already!!!TUBE PRODUCTION IN THE US STOPPED 25 YEARS AGO. If you want these try EBAY. Stop asking about these its a waste of time.